Customer service rep at Dews and Petals Limited in Gwarimpa, Abuja (FCT)
Organization:
- Dews and Petals Limited
Job Location:
- Gwarimpa, Abuja (FCT)
Employment Type:
- Full time
Date Posted:
Job Description
Primary duties
- Responding Calls: Responding to incoming client questions and dealing with their matters competently.
- Offering Information: Presenting precise description about our solutions, pricing, and organisation rules.
- Problem solving: Recognizing client challenges and offering prompt and efficient initiatives.
- Records entry & Client Support: Preserving precise records of client engagements and leading customers through methods and standardized processes.
- Client engagement: Carrying out post-engagement follow-ups to guarantee client fulfillment and service finalization.
- Service excellence: Offering response on the effectiveness of client support methods to improve total output.
Qualifications
- A Academic qualification (BA/Bachelor's degree/Higher national diploma) in a applicable field.
- A minimum of 1 year of client support expertise.
- Outstanding spoken and documented English verbal abilities.
- Robust issue resolution abilities and a initiative-driven approach to client assistance.
- Good people skills with a client-first mentality.
- Capability to stay structured and follow plans.
- Handling multiple responsibilities competencies and focused awareness to description.
- Competence in using CRM software and other applicable resources.
Application Due Date
- Monday 29th Sep, 2025
Steps To Apply
Suitable applicants should send their Resume and a Cover Letter to: hr.dewsng@gmail.com using “Customer service rep - Site" as the subject of the email.