Corporate head, Hotel Processes at Domeo Resources International in Abuja (FCT)

Position Overview

The Corporate head (Hotel Division) will offer entire executive guidance, plan, and management of the hotel business. This position requires a seasoned guest service specialist with proven industry expertise, robust corporate identity development competencies, and the capability to supply maintainable profit margin while making sure world-class visitor experiences.

Business & Team lead:

• Offer direction to all hotel departments (front desk, Food and beverage, room maintenance services, sales, etc.).
• Hire, educate, and retain top-executing hospitality employees.
• Establish productive operational structures, methods, and adherence with hospitality rules.

Visitor Fulfillment:

Visitor rating/fulfillment scores: 90%+ positive assessments across channels (TripAdvisor, Google, Reservation.com) Repeat visitor ratio: At least 30% repeat appointments

Processes:

Occupancy rate: Preserve average 75–80% occupancy Service dispatch guidelines: <5% service service issues unresolved monthly

Adherence & Compliance:

Compliance to hospitality rules: Zero adherence breaches Internal regulates & audits: Every quarter audit documentation with no key red flags

Credentials & Expertise

• Bsc in hotel management Management, Business Management, or relevant field (Master of business administration preferred).
• At least 10 years progressive executive guidance expertise in the hotel/service sector.
• Established history in hotel corporate identity building, income increase, and business executive guidance.
• Solid understanding of hospitality fiscal indicators (RevPAR, ADR, Occupancy).
• Outstanding executive guidance, bargain, and verbal abilities.