Customer support officer at a Reputable Restaurant - Startup Soar Consulting in Lokoja, Kogi

Position Overview

To strengthen our front-of-house processes, we are looking for a specialist and client-oriented Customer support officer to join our team.

Primary duties

• Welcome and receive visitors warmly, making sure a positive initial perception.
• Oversee booking arrangements, seating structured, and client flow.
• Offer menu information and help clients with questions.
• Manage client service issues politely and settle concerns promptly, escalating as required.
• Process client requests which includes takeout orders, invoicing, and payments.
• Preserve precise records of booking arrangements, response, and service documentation.
• Organize with wait employees, kitchen, and management to guarantee smooth service.
• Uphold dining venue guidelines of hygiene, service standard, and competence.

Qualifications

• At least OND / Bachelor's degree Academic qualification; additional hospitality development is a plus.
• Prior expertise in client support, hospitality, or front office position preferred.
• Clear articulation and people skills.
• Task juggling skill and remain calm under pressure.
• Robust analytical abilities with a client-first mindset.
• Specialist appearance and friendly demeanor.
• Adaptive schedule to operate evenings, weekends, and public holidays.