Customer service rep at Pharmarun Africa in Lekki, Ikate - Lagos

Position Overview

• We are looking for a Customer service rep with pharmacy expertise to assist and oversee client requests across our digital channels.
• You’ll be the first point of reach out for patients and clients seeking to place medication orders, settle concerns, or make questions.
• Your pharmacy profile will ensure you convey transparently and precisely, especially when dealing with medication-associated questions.

Primary duties

• Take action promptly and competently to client questions through WhatsApp, phone, chat, email, and social platforms.
• Comprehend and confirm medication requests using pharmacy expertise.
• Help clients with placing, tracking, modifying, or canceling orders.
• Collaborate with the dispatch and pharmacy teams to guarantee smooth fulfillment and precise dispatch.
• Report to higher support tier sophisticated or clinical queries to pharmacists as required.
• Modify internal order tracking sheets and CRM resources.
• Check in with clients for fulfillment, repeat orders, and problem solving.
• Recognize recurring concerns and support to optimizing client assistance process

Qualifications

Interested applicants should have a Bsc with 2 - 3 years work expertise.