Customer service representative at Bluetti Energy Nigeria Limited in Ikeja, Lagos

About the Position

We are also recruiting a specialist and empathetic Customer service representative help our clients and ensure a smooth assist expertise. You’ll be the face of our help desk, responding questions, solving challenges, and assisting clients make the most of our goods.

Primary duties

• Take action promptly to client questions through calls, WhatsApp, emails, and in-person visits.
• Offer clear, precise product and service information.
• Work alongside cross-operationally with sales, technical, and cross operational teams to settle client concerns and service issues productively.
• Manage client service issues with competence and assist site and technical teams with client relation..
• Teach clients on PAYGO usage and product diagnosing issues.
• Maintain accurate records using CRM resources and check in on client matters.

Qualifications

• 1-3 years of post-certification expertise in client support within sustainable energy organisation, ideally in solar energy sector.
• Fluency in Hausa language is compulsory.
• Verified ability to leadhigh-executing client support teams.
• Expertise using CRM resources and managing various channels.
• Exceptional information exchange, interpersonal, and analytical abilities.
• A friendly, initiatives-attentive mindset and task juggling skill under pressure.

Our offerings

• Attractive remuneration and employee perks.
• Avenue to operate in a efficient-growing sustainable energy organisation.
• Helpful and diverse group culture.
• Clear advancement and development path.