Customer Customer success executive at Willis Towers Watson (WTW) Plc in Lagos

Job position

The Customer Customer success executive is in charge of coordinating customer accounts, managing coverage recordkeeping, managing requests, and assisting business development initiatives. The position requires close partnership with customers, insurers, and internal teams to guarantee productive service dispatch and precise document-keeping.

Duties

• Agreement & Underwriting: Organize slips, endorsements, certifications, and meeting notes; check in on regulatory framework documents.
• Invoicing & Payments: Problem debit/credit notes, track payments, and organize with accounts.
• Renewals: Send agreement extension notices, arrange sessions, and edit records.
• Requests: Confirm coverage, advance recordkeeping, and track claim advancement.
• Settlement: Organize account statements and settle discrepancies.
• Recordkeeping: Prepare correspondence and preserve structured records.
• Business Development: Assist customer outreach, sessions, and CRM status reports.
• Other Duty: Help with additional obligations as allocated.

Specialized abilities:

Deep knowledge of coverage methods (underwriting, requests, renewals). Competence onsite software and internal operational structures (CRM, record management).

Interpersonal abilities:

• Clear articulation and customer connection competencies.
• Robust corporate abilities and meticulousness.
• Capability to operate independently and in a collaborative environment.