Customer service rep at VIP Express Tourism Limited in Ikeja, Lagos
Organization:
- VIP Express Tourism Limited
Job Location:
- Ikeja, Lagos
Employment Type:
- Full time
Date Posted:
Job Description
Role summary
- VIP Express Tourism Ltd is looking for a Customer service rep with a lawful profile to join our organisation.
- The preferred candidate will be in charge of providing outstanding and top-notch client support to customers, dealing with their queries, addressing any concerns, and making sure a smooth commute expertise.
- This is an onsite role, and this position requires clear articulation competencies, a client-focused approach, and a thorough comprehension of commute-associated solutions.
Duties
- Settle client support questions and response through precise and productive personal attention, and on time.
- Preserve current expertise in legislation, rules, standardized processes, events, initiatives, market trends, and modifications to Council processes to offer precise information and support to clients.
- Precisely register and document client requests using a variety of digital infrastructure, which includes a Client Request and Document Management System.
- Help clients with appointments, cancellations, and amendments.
- Work alongside other departments to guarantee smooth service dispatch.
- Document and modify client engagements and financial record in the CRM system.
- Ensure high levels of client fulfillment through prompt and efficient initiatives.
- Coordinate an environment that fosters ongoing development, partnership, and exceptional client support.
Qualifications
- Bsc in law or a relevant field.
- Demonstrated expertise in client support or a similar position.
- Clear articulation competencies, both documented and verbal.
- Capability to remain calm and specialist under pressure.
- Outstanding analytical abilities and meticulousness.
- Capability to oversee various client questions at the same time
- The person must be accessible to resume at once.
Competencies:
- Client engagement Management (CRM) software
- Ms office tools
- Dispute settlement
- Schedule control
- Active listening.
Perks
- Remuneration Range: NGN 150,000 – NGN 180,000 every month gross
- Advancement avenues inside the organisation.
- Complete development and career advancement.
Application Due Date
- Monday 22nd Sep, 2025
Steps To Apply
Suitable applicants should send their resume to: recruitmentphc@vipnig.com using the Position name as the subject of the mail.