Administrator Customer support officer at Synapse Resource Center in Rivers

Job Description

In charge of directing day-to-day activities of the organization, strategy the top-performing managerial standardized processes and also serve as a communication link between customers and the company by helping with service issues, invoicing and other queries.
Oversee customers and their requests by responding to questions and service issues through means which includes telephone calls, emails etc without delay.
Ensure client loyalty and grow our clientele.
Keep proper records and current client and customers' DB.
Preserve data records and records of calls, hard copies of patients’ files, invoicing initiatives additional details.
Opening of patients’ files for newly registered patients, allotting hospital and medical document number and retrieving of patients files when customers come for check in.
Check that all discharged patients are properly checked back by primary Clinicians.
Take questions from patients or their relatives with regards to our solutions, prices and processes either through telephone or in person.
Concentration on offering exceptional solutions resulting in client fulfillment
Attempt to settle and de-report to higher support tier any concerns in a calm manner
Exhibits a meticulous protocol and friendly mindset at all times when responding telephone calls
Accordingly plans patient assignments for discussions, reviews, treatments, client engagement, or re-assessment
In charge of preserving and updating patient medical records.

Strategy and organize managerial standardized processes and operational structures and formulate ways to streamline methods
Accept, dispatch and circulate formal correspondence.
Ensure the accessibility of necessary inventory by recognizing procurement needs of the facility (reception, departments, kitchen, and wards)
Ensure efficient organizing and implementation of processes by reducing waste levels
Ensure the facility and the workspace premises is always neat and tidy.
Ensure the kitchen unit, pushing unit, cleaning unit and guard unit supply specialist solutions.
Collaborate with the Business team to formulate outstanding proposals
Ensure the smooth and adequate flow of information inside the organisation to coordinate other organizational processes
Oversee plans and due dates
Recognize Hiring requirements and associate it to Human resources
Adhere with and preserve expertise in organisation’s rules on dressing, presence, computer usage, guard, and secrecy.
Track stock of workspace inventory and the buying of new material with attention to budgetary restrictions
Track expenses and expenditures to help in financial planning
Supervise facilities solutions, servicing & maintenance initiatives and tradespersons
Arrange and oversee other workspace initiatives (recycling, renovations, event organizing etc.)
Ensure processes follow rules and rules
Ensure proper filling and recordkeeping
Keep abreast with all corporate modifications and business progress updates

Proven work expertise of a minimum of 2-5 years as an Office administrator, Admin
Reliable expertise in workspace standardized processes
Expertise with workspace management software like MS Workspace (MS Excel and MS Word, particularly)
Robust company competencies with a issue resolution mindset
Outstanding documented and spoken communication competencies
Meticulousness
Bachelor's degree. or BA and additional credentials onsite Management are a plus
Capability to stay calm when clients are stressed or upset.
Cozy using computers.
Expertise operating with client assistance.

Suitable applicants should send their Resume and Cover Letter to: careers@synapseservices.org using the Position name as the subject of the email.