Client support officer at Avetium Consult Limited in Lagos

Position Overview

We are seeking a initiative-driven and meticulous Client support officer to act as the primary point of reach out between our production operations organisation and its clients. The position includes managing client questions, processing orders, managing with generation and logistics teams, and making sure a smooth after-sales expertise.

Duties

• Serve as the first point of reach out for client questions regarding goods, pricing, accessibility, dispatch timelines, and order status.
• Process client orders precisely and organize with generation, stock chain, and logistics teams to guarantee prompt fulfillment.
• Offer technical and product-associated information (e.g., requirements, usage, and servicing & maintenance standard procedures) to clients.
• Manage service issues, returns, and warranty-associated concerns in line with organisation rules.
• Preserve precise records of client engagements, financial record, response, and service requests in the CRM/Enterprise platform planning system.
• Recognize recurring client concerns and work alongside internal teams to enhance service dispatch.
• Support to client loyalty endeavors by making sure a positive and regular customer experience.

Qualifications

• Bachelor's degree in Business Management, Industrial Relations, Stock Chain or relevant field.
• 2–3 years’ expertise as a customer service rep.
• Clear expression and people skills (verbal and documented).
• Understanding with Enterprise platform planning/CRM operational structures (e.g., SAP, Oracle, Zoho, or similar).
• Robust issue resolution, logical, and planning abilities.
• Capability to various duty and deliver on time.
• Meticulousness and precision in managing data and recordkeeping.