Customer support officer at Tivana Workforce in Abuja (FCT)

Sales & Service:

• Help clients in selecting goods, styling suggestions, and revenue optimization.
• Process sales financial record through POS, online payments, or transfers.
• Track and modify client order record in CRM/DB.
• Ensure client retention by supplying regular, personalized service.

Status updates & Response:

• Record client response, service issues, and suggestions.
• Offer on a weekly basis documentation on client support effectiveness.
• Endorse enhancements to improve customer satisfaction.

Credentials & Competencies

Education: OND / Higher national diploma / Bachelor's degree in Business Administrator, Promotion, Mass Information exchange, or relevant field. Expertise: At least 1 - 2 years in client support, ideally in fashion, in-store, or hospitality.

Competencies:

• Clear articulation (verbal & documented).
• Robust interpersonal and analytical abilities.
• Competence with MS Workspace, POS operational structures, and social platforms.
• Task juggling skill and stay calm under pressure.
• Fashion sense and capability to stand for the Zalong corporate identity image.

Key Traits:

• Friendly, approachable, and service-oriented.
• Stylish, well-groomed, and image-focused.
• Patient and empathetic listener.
• Team player with a initiative-driven mindset.