Driver Expertise Officer at Max Drive in Ikeja, Lagos
Organization:
- Max Drive
Job Location:
- Ikeja, Lagos
Employment Type:
- Full-time (On-site)
Date Posted:
Job Description
Explanation
- We pursue a devoted and empathetic Driver Expertise Officer to improve the expertise of our Champions (drivers) by building solid connections, fixing problems proactively, and making sure smooth business assist.
- The preferred candidate will be a troubleshooter with clear articulation competencies, competent of serving as a trusted communication link between drivers and internal teams.
- You will play a main responsibility in making sure our drivers feel helped, heard, and valued.
What will you do
- Build robust, positive connections with drivers to build confidence and long-term relation.
- Ensure driver fulfillment through prompt problem solving and regular information exchange.
- Proactively recognize and respond to concerns before they report to higher support tier into official service issues.
- Offer continuous help beyond issue resolution, which includes:
- Elucidating business rules and standardized processes
- Presenting effectiveness direction
- Promoting for driver needs inside the company
- Work cross-operationally with technical and servicing & maintenance teams to supply smooth and productive business assist to drivers.
- Track and track driver response, matters, and assist results using suitable resources (e.g., CRM operational structures).
- Report to higher support tier recurring or systemic concerns to applicable internal teams for solution and advancement.
- Support to programs that enhance the entire driver expertise.
Qualifications
- At least HND qualification (Higher national diploma) in any applicable field.
- At least 2 years in client support or customer experience.
- Expertise in the telecoms, logistics, or e-commerce industries is highly preferred.
- Applicable client support or processes development is a plus.
- Robust interpersonal and verbal abilities
- Capability to expect and settle challenges quickly and productively
- Meticulous with robust planning abilities
- Technology-savvy and cozy using assist or ticketing operational structures
- A team player with the capability to work alongside cross-functional units.
Employee benefits
- Attractive pay & perks
- Adaptable work and hybrid operating model
- Unrivaled Professional growth
Application Due Date
- Thursday 18th Sep, 2025
Steps To Apply
Suitable applicants should: Click here to submit application online