Promotion Officer at Workforce Group in Victoria Island, Lagos

Role summary

• The SME Customer relationship officer will answer to the SME Channel Manager and possess entire duty for pushing SME sales and expanding the clientele by visiting possibility customers in person.
• This position includes building solid connections, comprehension client needs, and demonstrating appropriate goods or solutions.
• The SME Customer relationship officer will collaborate with the SME Team supervisor to attain revenue goals and support to the entire growth of the organization.

Duties

• Meet necessary financial targets/sales financial plans MOM.
• Meet effectiveness, KPIs, performance threshold, quality benchmarks, and client fulfillment rates/guidelines.
• Offer accurate and finalize information to clients on the company’s goods and solutions.
• Transform possibility clients into sales. - Accept and settle client questions, requests, and service issues within stipulated SLAs.
• Preserve client fulfillment ratings based on set guidelines/evaluation benchmarks.
• Ensure accurate and finalize recordkeeping of client engagements according to standard operating standardized processes.
• Work alongside others to attain company and unit targets.
• Full compliance to organisation standard procedures, rules, standardized processes, and methods.
• Preserve business core values; be a person of discipline, honesty and reliability, empathetic, and superiority.

Qualifications

• A Bachelors’ Academic qualification from an accredited tertiary institution
• Bachelor's degree at least minimum lower credit
• Higher national diploma(upper credit)
• Age: 32 yrs below.
• At least 2 years of expertise in SME banking or lending.
• Expertise operating in financial technology, MFB and or a business-related bank
• Dynamic, innovative mindset and a exhibited record of pushing outcomes
• High level of meticulousness
• A Cooperative mentality, clear articulation and public speaking.

Perks

You’ll accept attractive remuneration and perks and the avenue to build and learn within a flat, effectiveness-attentive culture.