Customer service rep at Procare Hospital in Abuja
Organization:
- Procare Hospital
Job Location:
- Abuja
Employment Type:
- Full-Time
Date Posted:
Job Description
Primary duties
- Welcome and greet patients, visitors, and guests with warmth and competence.
- Oversee phone calls, emails, and questions, leading them to the suitable department.
- Register new patients, modify patient records, and confirm documents as necessary.
- Timetable and verify patient assignments while monitoring the hospital’s assignment system.
- Preserve company in the waiting zone.
- Offer precise information about hospital solutions, doctors, and standardized processes.
- Help patients with forms, directions, and basic service needs.
- Coordinate with medical employees and departments to guarantee smooth information exchange.
- Handle patient service issues with empathy.
- Uphold the secrecy of all patient records and hospital processes.
Qualifications
- At least OND / Higher national diploma / Bachelor's degree in any discipline (ideally in Business Management, Community-related Sciences, or associated fields).
- Demonstrated expertise in client support, reception, or front office positions (healthcare expertise will be an added advantage).
- Clear articulation and planning abilities.
- Task juggling skill, prioritize, and remain calm under pressure.
- Competence in Office productivity software resources (Word, Excel, Outlook).
- Warm, approachable personality with a specialist appearance.
Application Due Date
- Friday 5th Sep, 2025
Steps To Apply
Suitable applicants should send their Resume and Cover Letter to: jobsatprocare@gmail.com using "Application for Customer service rep" as the subject of the mail.