Regional lead at Ultraviolet Microfinance Bank in Abuja (FCT)

Position Overview

The Regional lead is accountable for managing the daily processes of the branch, pushing business expansion, making sure outstanding client support, and top a team to meet effectiveness targets. This position requires effective guidance, strategic thinking, and process effectiveness to guarantee the branch’s profit margin and adherence with organisation rules.

Business Management:

• Ensure smooth day-to-day activities of the branch, which includes client support, cash managing, and managerial duty.
• Track and oversee branch expenditures and profit margin.
• Guarantee adherence with organizational guidelines, standardized processes, and compliance obligations.

Team lead:

• Oversee, educate, and motivate branch employees to supply strong results.
• Carry out consistent employee output reviews and endorse development strategies.
• Promote a positive and efficient work environment.

Client engagement Management:

Preserve solid connections with key customers and ensure high levels of client fulfillment. Settle client service issues and concerns promptly and competently.

Status updates:

Organize and send consistent documentation on branch effectiveness, targets, and hurdles to top level management. Offer findings and strategic guidance for optimizing branch effectiveness.