Customer service rep at Fibrehub Internetworking Services Limited in Omole Junction, Lagos
Organization:
- Fibrehub Internetworking Services Limited
Job Location:
- Omole Junction, Lagos
Employment Type:
- Full time
Date Posted:
Job Description
Position Concise
We are looking for a Client assistance Delegate who will be in charge of promptly and productively dealing with client queries and concerns.
Duties
- Offer outstanding client support by responding to client questions through phone, email, and chat
- Settle client service issues and concerns in a prompt and specialist manner
- Keep precise and thorough records of client engagements and financial record
- Recognize and report to higher support tier priority concerns to the suitable collaborator or manager
- Stay current with product and service expertise to productively help clients
- Work alongside other departments to guarantee client fulfillment and retention.
Qualifications
- Interested applicants should have an OND / Higher national diploma / Bachelor`s Academic qualification with 2 - 3 years work expertise.
- Clear articulation competencies in English
- Capability to manage client queries and service issues in a specialist and empathetic manner
- Understanding with client assistance software and resources
- Robust analytical abilities and capability to think on your feet
- Adaptive schedule to operate in changes, which includes weekends and holidays
- Patience and capability to remain calm under pressure
- Meticulousness to guarantee precise recordkeeping of client engagements
- Growth mindset and adjust to new methods and standardized processes in a dynamic work environment.
Application Due Date
- Monday 29th Sep, 2025
Steps To Apply
Suitable applicants should send their application and CVs to: hr@fibrehub.com.ng using the Position name as the subject of the email.