Sales Business operations manager at M-KOPA Nigeria in Lagos

Position Overview

The Sales Business operations manager will head M-KOPA Nigeria's Sales Processes Center of Superiority, serving as the critical interface between Purchase Sales, In-store, Warehouse, and Logistics Processes, in addition to cross-operational teams.   This position will improve sales performance, lead process effectiveness, and ensure smooth synchronization across all business-related touchpoints. You will build on our solid base to produce a best-in-class centralized assistance network that enables our growing site sales force to attain driven targets while preserving operations excellency.

Interdepartmental alignment:

• Act as the primary interface between Purchase Sales and In-store Processes, making sure smooth client handoffs.
• Organize with Warehouse & Logistics on inventory distribution and accessibility for the sales teams.
• Collaborate with Client Care and Retention teams on client journey optimization.
• Work alongside Business Management on new product launches and RTM plans.
• Collaborate with Finance on sales predicting, financial planning, and P&L management.
• Match with Promotion on marketing implementation and head production programs.

Essential skills:

• Capability to design and execute productive, ability to scale methods.
• Link business enhancements to business results.
• Navigate sophisticated corporate connections productively.
• Transform data into practical findings.
• Promote usage of new methods and operational structures.
• Shape and organize cross-functional units.
• Recognize root causes and execute maintainable initiatives.
• Expertise in the Nigerian market and regional dynamics.
• Adjust rapidly to evolving business key focuses and market terms

What Success Appears Like

• Smooth synchronization between Sales, In-store, and Processes teams.
• Upgraded sales productivity and reduced managerial burden.
• Upgraded site force performance through better development and enablement.
• Analytics-based findings pushing strategic sales decisions.
• Acknowledgment as a reliable collaborator by Sales executive guidance and site teams.
• Successful assist of market penetration and new product launches.