Customer support officer at Tribest Corporate Support Limited in Lagos

Job Description

The Customer support officer is the primary point of reach out for clients, in charge of offering outstanding service and assist.
This position includes helping with a variety of questions, fixing problems, and making sure a positive customer experience.
The preferred candidate will be a specialist and patient individual with clear articulation competencies and a robust dedication to client fulfillment.

Client Engagement: Welcome and help clients with a friendly and specialist demeanor, both in person and over the phone.
Query Solution: Address client questions regarding goods, solutions, accounts, and financial record.
Issue resolution: Explore and settle client service issues and concerns promptly and productively, escalating sophisticated challenges to a manager as required.
Service understanding: Preserve deep understanding of all goods, solutions, and rules to offer precise information to clients.
Recordkeeping: Preserve precise and thorough records of client engagements, financial record, and service issues in the bank's system.
Adherence: Follow all governance policies and organizational guidelines to guarantee the guard and confidentiality of client information.

NCE,OND, Higher national diploma Academic qualification or its equivalent in a applicable field.
Demonstrated expertise in a client support position, ideally inside the financial solutions industry.
Exceptional information exchange and people skills.
Robust issue resolution and dispute-solution abilities.
A high level of competence, patience, and empathy.
Competence in using client engagement management (CRM) softwares.