Customer experience Executive at Moove Africa in Lagos

About the Position

As a Customer experience Executive at Moove, you will play a main responsibility in making sure our customers' fulfillment and success. Your duties will comprise of building solid connections with clients, comprehension their needs, and proactively dealing with any concerns or matters. You will collaborate with cross-operational teams to supply initiatives, offer product findings, and support to the entire growth of customer accounts. This position proposals an promising offer to promote customer interaction, advance retention, and support to the ongoing development of Moove's goods and solutions.

What You’ll be Doing

• Supervising drivers’ effectiveness.
• Carrying out routine arrival processing on drivers’ pulse.
• Assisting drivers.
• Solving driver's concerns while drivers are in transit.
• Receiving incoming calls from drivers.
• Making outgoing calls to drivers.
• Carrying out driver survey.
• Organizing data from drivers survey
• Responsibility of all Moove vehicles
• Making sure that drivers obey compliance standards as laid down by the organization.
• Making sure that drivers get the right information from the organization.

Who You'll Be Operating with:

Directly status updates to our Customer experience Manager, and closely operating with our Processes Team.

Performance indicators

• Routine retention targets as % of return walkins
• On a weekly basis churn targets
• Routine Ticket outcomes for DPs basis physical and remote engagements
• Routine Driver effectiveness basis stock hour and trip targets of the city
• Routine assisting DPs grow income if SH is at most effective level, tracked through week on week DP income
• Entire DP project sample supervising basis assigned count of DPs