Customer service rep at Direct Broadband and Mobile Limited - Afconrecruit Limited in Abuja (FCT)

Profile

As client fulfillment is central to the organization’s success, Client support Delegates will act as the first point of reach out, making sure productive assist, on-time settlement of concerns, and building long-term trust with customers.

Objective of the Position

The Customer service rep will manage client engagements through phone, email, live chat, and walk-in centers. They will settle service issues, offer details about goods and solutions, process requests, and ensure a positive customer experience.

Scope of Work The CSR will:

• Take action promptly to client questions across various channels.
• Settle service issues competently and report to higher support tier sophisticated concerns as required.
• Offer precise information on organisation goods, solutions, pricing, and campaigns.
• Oversee service requests which includes new linkages, upgrades, or diagnosing issues.
• Check in on client matters to guarantee solution and fulfillment.
• Preserve thorough records of client engagements in the CRM system.
• Assist sales and retention endeavors by recognizing revenue optimization and cross-closing sales avenues.

Problem solving:

Diagnose issues common service-associated challenges. Report to higher support tier unresolved concerns to technical or supervisory teams.

Service Assist:

Process service requests which includes activations, invoicing queries, and strategy modifications. Offer clear direction to clients on product usage and service capabilities.