Client support Agent at Lifebank in Lagos
Organization:
- Lifebank
Job Location:
- Lagos
Employment Type:
- Full time
Date Posted:
Job Description
Position Overview
The client support agent is the first line of reach out for LifeBank clients. The position will manage incoming and outgoing calls, client questions and offer suitable initiatives within specified time limits.
Duties
- Response calls, messages and web chat questions from current and potential clients, orders, place orders and timetable dispatch of orders precisely
- Preserve good connection with associates and vendors
- Offer clients with precise product and service information
- Establish key focuses and sequences for the processing and dispatching of client requests and orders
- Report to higher support tier sophisticated concerns to client support supervisors for proper solution
- Keep documentation of questions or service issues in addition to data records of engagement with clients
- Go the extra mile to build and preserve positive trust-connection with clients
- Execute all other obligations as allocated
Qualifications
- Bachelor's degree or Higher national diploma in Promotion, Mass information exchange or Any associated discipline
- 2 - 3 years of expertise in a similar position
- Clear articulation.
Application Due Date
- Tuesday 9th Sep, 2025
Steps To Apply
Suitable applicants should send their Resume to: team@lifebank.ng using the Position name and Site as the subject of the mail.