Client support & PA at Ascentech Services Limited in Victoria Island, Lagos

Job Description

Act as the first point of reach out for patients, customers, and participants, offering specialist and courteous service in person, over the phone, through email, or through appointed medium of information exchange
Preserve a welcoming and empathetic demeanor, making sure clients feel valued and helped, in line with our dedication to customers.
Process Client requests, which includes assignment planning, registration, and information, making sure precision in line with structured procedures
Handle customers’ questions, matters, and service issues promptly while escalating sophisticated concerns to the suitable channel
Proactively engage clients by expecting their needs and presenting personalized initiatives in line with our offered solutions.
Offer managerial assist to top level management, which includes but not limited to sessions, coordinating calendars, and managing commute structured.
Arrange and preserve private files, making sure productive entry to critical information for executive guidance
Manage correspondence which includes responding emails and phones, and getting ready documentation
Execute as-needed duty as may be necessary from time to time, which includes event organizing or coordinating special projects to assist our business targets
Serve as a communication link between management, customers, and employees to guarantee smooth information exchange and assignment implementation.
Protect privacy and discretion in managing sensitive information.

Bsc in Business Management, Communications, or a relevant field.
At least 2 years’ expertise in client support and managerial assist/PA positions
Robust interpersonal and verbal abilities, with the capability to establish trust with customers.
Outstanding organisational and handling multiple responsibilities abilities
Competence in Office productivity software suites (Word, Excel, and PowerPoint), expertise in the use of Odoo is a plus.
Highly representable, well-groomed, and good specialist demeanour
Capability to operate independently and in a collaborative environment.
Highly dependable and results-driven individual.

Suitable applicants should send their Resume to: cv@ascentech.com.ng using the position name as the subject of the mail.