User Assist Delegate at Migo Money Inc. in Remote
Organization:
- Migo Money Inc.
Job Location:
- Remote
Employment Type:
- Full time
Date Posted:
Job Description
Role summary
- As a UX Delegate at Migo, responsible to straight to the UX Manager.
- You will be in charge of receiving incoming calls from clients and responding questions, receiving service issues and diagnosing issues to find a solution.
- You will be in charge of making sure that thosewho call the helpline are properly helped with precise information and prompt first reach out solution.
Primary duties
- Address incoming calls, offering prompt assist and thorough information to clients
- Record engagements precisely in our CRM (Zoho)
- Recognize and documentation product anomalies and recurring concerns to supervisors
- Ensure outstanding customer experience across channels, conforming to QA guidelines
- Settle concerns promptly, escalating sophisticated matters to applicable teams
- Offer repeat client status reports until concerns are settled
- Work alongside the incoming team to minimise abandoned calls
- Execute additional duty as allocated by the User Assist Manager
Qualifications
- 0-1 year work expertise
- Outstanding typing competencies (speed and precision)
- Robust documented and spoken communication verbal abilities with proper grammar
- Efficient listening and critical thinking
- Good schedule control and handling multiple responsibilities abilities
- Capability to work alongside others and preserve positive connections
Application Due Date
- Saturday 30th Aug, 2025
Steps To Apply
Suitable applicants should: Click here to submit application online