Client assistance / Customer success Associate at Crescita Solutions in Lagos

Position Overview

• We are recruiting a Client assistance / Customer success Associate to be the first point of reach out for our customers.
• This position requires someone who is empathetic, meticulous, and proficient at developing rapport.
• You will assist customers through live chat, email, and other information exchange channels, making sure they get prompt initiatives and a smooth expertise with our solutions.

Primary duties

• Take action promptly to client questions through live chat, email, and reach out forms.
• Help customers with product and service-associated questions.
• Diagnose issues concerns and offer clear initiatives or report to higher support tier to the right team as required.
• Build long-term connections with customers by making sure their needs are fulfilled.
• Collect customer response and distribute findings with the team to enhance solutions.
• Preserve precise records of client engagements.

Qualifications

• Good documented and spoken communication competencies.
• Capability to remain patient, specialist, and empathetic when managing client concerns.
• Good corporate and analytical abilities.
• Expertise with live chat resources, CRM operational structures, or client assistance channels will be an added advantage.
• Capability to operate independently in a remote, nimble environment.

Preferred Credentials:

Previous expertise in client assistance, customer success, or account management. Understanding with digital agency processes or SaaS channels.