Venue Employees at British Council in Nigeria

Main Accountabilities

You will be responsible for preserving the honesty and reliability and reputation of the British Council Trading Solutions (Nigeria) Limited and the various examination boards by making sure that tests are fulfilled to prescribed guidelines for client support, guard and management. You will also be responsible for supporting a positive image of the British Council Trading Solutions (Nigeria) Limited by offering a high standard of client care on the test day.

Program/service assist:

• Documentation promptly to the test venue at accepted time. In case of any setbacks or if incapable to get to the test venue, inform the suitable test day or British Council Trading Solutions (Nigeria) Limited Exams Processes employees without delay.
• Follow supporting guidelines & standardized processes, based on development and letter of recommendation materials offered by the British Council Trading Solutions (Nigeria) Limited Examinations Solutions and the applicable Exam Boards.
• Be knowledgeable about the crisis standardized processes for the test day venue.
• Invigilate examinations to the standard necessary by the British Council Trading Solutions (Nigeria) Limited Examinations Service and the applicable Exam Boards.
• Actively track applicants during tests to make sure that there is no violation of test terms.
• Assist the manager to guarantee that applicants possess a positive and regular test day expertise and a positive image of the British Council Trading Solutions (Nigeria) Limited
• Verify that every material is accounted for and handed over securely to the manager.
• Finalize and preserve precise records of exam tasks. Finalize all documentation, data records and requests precisely as necessary by British Council Trading Solutions (Nigeria) Limited Examinations Solutions.
• Follow supporting standard procedures and rules in the zones of: Information security, Child Protection, Health & Safety, Fair access and Diversity, and Anti-Fraud.
• Documentation any incidents, crises or breaches of guard to the suitable test day manager.
• Collaborate with the test day manager to advance and ensure the well-being of applicants at all times.
• In case of crises, follow accurate standardized processes.
• Additional obligations in line with the position may be necessary.

Client assistance:

• Enable good client flow by offering applicants clear direction and responding their questions.
• Make sure that applicants follow the accepted exam standardized processes regarding the site and guard of their belongings.
• Carry out applicant entry, exit, identity checks and Test Day Photography standardized processes according to exam qualifications.
• Ensure special structured are offered as necessary.

Development And Development:

Participate all update and development sessions upon demand by the British Council Trading Solutions (Nigeria) Limited Examinations Solutions Centre. Finalize all required session modules: Information security, Child Protection, Health & Safety, Fair access and Diversity, Anti-Fraud, and Identity Checks as necessary.