Hausa Call Centre Executive at Skipper Eye-Q Hospitals Nigeria Limited in Lagos

Role summary

A Hausa Call Centre Executive at Skipper Eye-Q Hospitals will be in charge of managing client engagements, especially those including Hausa speakers, to handle questions, settle concerns, and offer details connected with eye care solutions. Primary duties comprise of managing incoming and outgoing calls, planning assignments, and preserving patient records.

Duties

• Client support: Responding phone calls, responding to emails, and dealing with questions from patients and possibility patients, especially those who speak Hausa.
• Information Offering: Offering precise information about eye care solutions, standardized processes, and assignment planning.
• Assignment Management: Planning, rearranging, and verifying assignments for patients, making sure productive use of clinic time.
• Patient Document Management: Preserving precise and current patient records in the hospital's system.
• Grievance Solution: Dealing with and addressing patient service issues and matters competently and productively.
• Information exchange with Medical Employees: Partnering with Advisors, Doctor of optometry, Patient Connection Executive and other clinical team members to guarantee smooth patient care.
• Client engagement: Making client engagement calls to patients to check on their well-being and fulfillment with solutions.
• Records entry: Precisely entering patient data into the hospital's system.

Qualifications

• Education: A Academic qualification in a relevant field (e.g., Health data management, Public Management) may be preferred.
• Language skill: Fluency in both Hausa and English is crucial for clear communication with patients.
• Client support Competencies: Outstanding verbal and professional writing competencies, active listening, empathy, and patience are critical.
• People skills: Capability to establish trust with patients and manage sensitive information with care.
• Computer Competencies: Competence in using digital infrastructure, which includes records entry, email, and possibly expert hospital software.
• Medical Expertise: A basic comprehension of eye care solutions and terminology is supportive.
• Expertise: Some expertise in a client support or call center position is often necessary, and expertise in a healthcare setting will be an added advantage.
• Meticulousness: Capability to precisely document information and oversee assignments.
• Analytical abilities: Capability to recognize and settle patient concerns productively.
• Collaboration: Capability to operate productively with other members of the healthcare team.
• Schedule control: Capability to oversee various duty and prioritize productively.
• Flexibility: Capability to adjust to evolving conditions and manage a high volume of calls.