Front office Executive / Front desk officer at Brainshare Technologies & Services Nigeria Limited in Lekki Phase 1, Lagos
Organization:
- Brainshare Technologies & Services Nigeria Limited
Job Location:
- Lekki Phase 1, Lagos
Employment Type:
- Full time
Date Posted:
Job Description
Core tasks
- Oversee incoming and outgoing mails, bundles and supplies and route to the suitable department.
- Response and direct calls to the suitable department or employee.
- Preserve a clean and structured front office zone and board guest accommodation.
- Preserving a positive, empathetic and specialist mindset toward Clients at all times.
- Keeping records of Client engagements, financial record, comments and service issues.
- Help with managerial duty as needed, which includes records entry, submitting and record project setup.
- Timetable assignments and sessions for employees members.
- Ensure Client fulfillment and offer specialist Client assistance at all times.
- Build maintainable connections and trust with external and internal Clients.
- Coordinate with Client assistance on fault outcomes and Client ledger review.
- Engage Client over phone and direct them to Client assistance Unit for prompt solution.
- Oversee the company website chat bot or other query.
- Oversee the social platforms of the company.
- Oversee the dispatch of parcel/order.
- Follow information exchange standardized processes, standard procedures and rules.
- Any other duty allocated to you by the Management.
Requirement on the Position
- Must possess a minimum of 3 years cognate expertise in Front desk Management.
- Clear articulation competencies, both documented and verbal.
- Commanding personality to manage stressful conditions effortlessly.
- Computer competence with expertise in Office productivity software.
- Task juggling skill and assign priorities to tasks productively.
- Capability to operate under none or minimal oversight.
- Maybe necessary to operate weekend once in a while.
Application Due Date
- Friday 29th Aug, 2025
Steps To Apply
Suitable applicants should send their Resume and full picture to: careers@brainshare.ng using the Position name as the subject of the email.