Customer support Executive at Grandville Medical and Laser Clinic in Lagos

Role summary 

A customer support executive is in charge of basic clerical duty which includes responding phones, greeting patients and visitors, and planning assignments in a specialist and efficient timeframe. 

Duties

• Welcomes and greets all patients and visitors, in person or over the phone
• Responses the phone while preserving a polite, regular phone manner using proper telephone protocol.
• In charge of keeping the reception zone structured
• Registers new patients and status reports current patient demographics by collecting thorough patient information which includes personal and financial information
• Collate and dispatch mails, letters, forms and correspondence memos
• Compose and refine documents from letters to documentation and instructional record and other correspondence
• Oversee accounts and execute schedule keeping (Operating with the accounting officer for your branch)
• Supports patient flow by alerting the suitable employees of patients' arrival, being conscious of setbacks, and sharing information with patients and clinical employees
• Responds to questions by patients, potential patients, and visitors in a courteous manner
• Keeps medical workspace inventory adequately stocked by expecting stock needs, placing orders, and supervising workspace tools
• Protects patient secrecy, making sure protected health information is secured by not departing patient description in plain sight and data recording off the computer before departing it unattended.
• Check to guarantee that suitable modifications were made to settle clients' challenges;
• Reach out patients to address questions or to inform them of any modifications in timetable and any organized modifications;
• Keep records of client engagements and financial record, recording description of questions, service issues, and comments, in addition to actions taken;
• Refer unresolved client employee concerns to appointed departments for further investigative;
• Work alongside other departments as necessary to meet client qualifications, to take advantage of sales avenues or, in the case of shortages, to reduce negative effects on a business;
• Ensure check in calls are carried out on patients after being discharged from the hospital.