Customer support operations Associate at Turaco Inclusive Limited in Nigeria

Job Description

This position is the direct reach out between Turaco and clients/regulatory framework holders.
The Customer support operations Associate will speak with clients over the phone to clarify coverage goods, perks, and payment methods to clients.
The Associate will also upsell and cross-sell other goods that are useful to the client.

Engage a minimum of 100 clients routine on the phone to upsell or cross-sell Turaco goods while presenting outstanding client support.
Check in and close on starting sales connections.
Modify the sales script offered to better meet the needs and interests of specific individuals inside the prospect list offered.
Accomplish accepted-upon revenue goals inside the stipulated timetable.

Clarify technical product capabilities and response possibility and current client questions about Turaco goods.
Comprehend and strive to meet or exceed Customer support operations center indicators while offering outstanding, regular client support.
Service understanding: Learn and comprehend all goods and strategic collaborations undertaken by Turaco.
Register new clients in our DB and other records entry requests as needed.
Handle client questions regarding goods and requests entry, amongst others without delay.
Take action productively and precisely to callers, clarifying possible initiatives and making sure that clients feel valued.

Start, explore, and process requests reported by Clients.
Productively liaise with clients, medical service vendors, and co-workers to acquire all information needed to finalize requests inquiries.
Acquire and evaluate claim information, organisation rules, and coverage regulatory framework description to decide on the authorization and/or settlement.
Settle coverage requests by analyzing the facts of a client's circumstance surrounding the claim, the recordkeeping offered, and assessing whether the loss is covered.
Identify fraud and deploy risk reduction methods while safeguarding client dignity.