Customer experience Expert - Developer Assist at Paystack in Lagos

About the Position

The Developer Help desk plays a vital position in making sure that developers and businesses combining Paystack’s APIs, plugins, and merchant resources accept world-class assist, empowering them to build dependable and ability to scale payment initiatives. As a Developer Support officer, you will be in charge of top and conceptualizing the IT assistance team to offer exceptional support to developers and businesses combining Paystack’s payment structure. You will serve as the primary escalation point for sophisticated system problems while proactively executing methods, defining key assist indicators, and pushing enhancements to the entire assist operation. Your position includes responsibility for partnering cross-operationally with Engineering, Product, Developer Relations, and other Customer experience teams to settle consolidation hurdles, enhance processes, and support to the uninterrupted improvement of Paystack’s developer expertise. You will also play a key role in shaping recordkeeping, offering organized response on API user efficiency, and executing automatic control and tools utility to enhance effectiveness.

Nice to Possess:

• Understanding with client assistance channels (e.g., Zendesk, Front, Intercom) and tracking software (e.g., Datadog, Sentry, Postman).
• Prior expertise in developer relations, API recordkeeping, or drafting technical tutorials.
• Expertise with SQL and querying data records to troubleshoot system problems.
• Comprehension of payments structure, PCI adherence, and financial technology ecosystems.
• Expertise building integrations to third party channels like Shopify, Xero, or other e-commerce channels.