Social space Support at Catilas Resources Limited in Victoria Island, Akin Adesola, Lagos

Position Overview

• The Social space Support will act as the first point of reach out for High Net-Worth customers visiting the business social space.
• The position requires a polished, courteous, and service-driven specialist who will ensure a smooth, cozy, and personalized expertise for every visitor.
• The individual will assist both hospitality and basic managerial processes to preserve the ambience and effectiveness of the social space.

Customer Assist:

• Help customers with basic questions or direct them to suitable connection managers.
• Ensure smooth handover or referral to the applicable bank staff.
• Assist oversee the social space assignment timetable if relevant.

Secrecy & Competence:

Uphold rigid customer secrecy in all engagements and financial record. Preserve a polished, calm, and service-oriented demeanor at all times.

Managerial Obligations:

• Keep simple data records of customer visits or response as directed.
• Assist event set-ups for customer sessions, mini sessions, or private discussions.
• Offer basic clerical assist if necessary (e.g., printing documents, receiving bundles).

Safety & Adherence:

Ensure safety procedures are observed inside the social space. Documentation suspicious conduct or guard matters in line with bank regulatory framework.

Corporate identity Depiction:

Stand for the bank’s corporate values of superiority, trust, and sophistication in every engagement. Dress in line with corporate grooming guidelines and protocol.

Key Qualifications

• At least OND/Higher national diploma or equivalent certification in hotel management, business management, or relevant field.
• 1–2 years’ expertise in client support, hospitality, or front office positions (ideally in a premium setting).
• Outstanding interpersonal and verbal abilities.
• Robust meticulousness and initiative-driven mindset.
• Capability to oversee stress and remain formulated under pressure.
• High guidelines of personal grooming and protocol.
• Basic managerial or clerical competencies are a plus.