Support center Officers at International Facilities Services (IFS) Group in Gbagada, Lagos
Organization:
- International Facilities Services (IFS) Group
Job Location:
- Gbagada, Lagos
Employment Type:
- Full time
Date Posted:
Job Description
Overview
- We require skilled Support center Officers to assist the growth of companies inside the IFS group by offering complete client solutions that assist the achievemento f corporate targets.
- We’re seeking a initiative-driven, technology-savvy internship to assist our CMMS Support center team.
- This position includes frontline client relation, ticket data recording, problem monitoring, and basic diagnosing issues to guarantee smooth system assist and user fulfillment.
Primary duties
- Log, classify, and settle basic tickets; report to higher support tier sophisticated concerns
- Convey ticket status reports and solution timelines to users
- Track and check in on pending tickets to guarantee prompt closure
- Record user engagements, modify FAQs, and assist status updates
- Help with development, orientation, and general team assist.
Preferred candidate
- Recent graduate or NYSC member in Business, Communications, IT, or relevant field
- 1-2 years of expertise in client support or support center preferred
- Outstanding verbal and professional writing
- Structured, empathetic, and keen to grow
- Cozy with Office productivity software and ticketing resources.
Application Due Date
- Wednesday 20th Aug, 2025
Steps To Apply
Suitable applicants should: Click here to submit application online