Deputy manager - Customer support Dispatch at Willis Towers Watson (WTW) Plc in Lagos, Nigeria

Job Description

The Deputy manager, Customer support Dispatch delivers critical assist to the Unit Manager in supplying high-caliber coverage solutions.
This role encompasses underwriting, customer account management, requests management, and business development initiatives.
The Deputy manager is in charge of making sure productive recordkeeping, clear communication, and smooth synchronization with customers, insurers, and internal participants.

Underwriting & Customer Engagement: Document and dispatch session notes, organize slips and endorsements, agree on conditions with insurers, evaluate quotations, and supervise the dispatch of regulatory framework documents and announcements.
Customer Debiting & Payments: Produce debit notes and cover letters, ensure precise invoicing standardized processes, and precisely track customer payments with suitable recordkeeping.
Renewals Management: Track impending renewals, problem prompt updates and reminders, engage in agreement extension sessions, and organize placement methods with underwriters.
Post-Agreement extension & Requests: Preserve complete post-agreement extension registers, manage the requests process from starting alert through settlement, and verify that every recordkeeping and correspondence with customers and insurers are finalize and precise.
Ledger review: Organize and confirm statements of account for customers and insurers, resolve debit and credit notes, and organize the issuance of credit notes as necessary.
Status updates & Recordkeeping: Routinely modify every month generation plans, prepare general correspondence, and preserve detail-oriented records in accordance with established internal standardized processes.
Business Development: Recognize and pursue potential customers, help the Unit Manager with customer purchase programs, and preserve precise CRM records.
Other Obligations: Perform additional duty and duties as allocated by the Chief of operations.

At least 6 years’ expertise in a similar capacity.
Demonstrable expertise within a broking firm or coverage organisation is crucial.
Exceptional corporate and recordkeeping competencies.
Clear articulation and interpersonal capabilities.
Competence in underwriting and requests management methods.
Capability to supervise customer accounts and oversee associated accounting records.
Expertise in business development and customer connection management.
Understanding with CRM operational structures and workspace efficiency apps.
Robust meticulousness and efficient client engagement competencies.
Cooperative mentality with the capability to operate with guidance.