Hausa Speaking - Incoming Client support Agent at BFREE Africa in Lagos
Organization:
- BFREE Africa
Job Location:
- Lagos
Employment Type:
- Full-time
Date Posted:
Job Description
Role summary
- Oversee a high volume of incoming client calls for all questions about goods and solutions.
- Bargain with clients to coordinate recovery
- Evaluate all client concerns and help in addressing them inside the necessary timeframe.
- Organize with clients and ensure suitable questioning to recognize concerns.
- Oversee all client questions and summarise them to be delivered for executive review.
- Preserve expertise in all client qualifications and offer suitable initiatives.
- Preserve precision of all data and confirm the same for all client solutions.
- Evaluate all concerns and endorse alternative initiatives to guarantee prompt solution.
Qualifications
- Applicants should have a Bachelor's degree/Higher national diploma/OND/NCE in any site.
- Candidates language fluency required in speaking Hausa language.
- Previous expertise operating as a Call centre agent/Client support agent/Tele-loan recovery agent.
- Outstanding typing Competencies.
- Expertise in a loan recovery/collections work environment is a plus.
- Practical understanding of Google Workspace.
- Clear articulation and persuasion abilities.
- Good listening competencies and superb questioning methods.
- Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu
Application Due Date
- Monday 18th Aug, 2025
Steps To Apply
Suitable applicants should: Click here to submit application online