Client assistance Support at TollyClassic Delivery in Jabi, Abuja (FCT)

Role summary

As our Client assistance Support, you will play a main responsibility in coordinating routine processes from order intake to dispatch, addressing client concerns, and making sure we meet our 95% routine success rate. You'll collaborate with our fulfillment and rider teams to keep things moving productively, and you'll be the first point of reach out for immediate queries and follow-ups

Primary duties

• Track rider supplies and check in on status status reports (fulfilled, was unsuccessful, pending).
• Manage incoming calls and address questions within 60 seconds.
• Settle client service issues (e.g., postponement, loss, wrong item) promptly and competently.
• Organize with the fulfillment team to guarantee orders are prepared and dispatched prompt.
• Call clients for dispatch confirmations when needed.
• Track order status reports; proactively call riders if 85% of orders remain unupdated by 4 PM.
• Liaise with vendors and associates as needed.
• Check in on all assist concerns until they are fully settled.
• Preserve precise routine data records and effectiveness records.

Qualifications

• At least OND / Higher national diploma / Bachelor's degree in any discipline.
• A minimum of 2 years of expertise in logistics, e-commerce, or client support.
• Robust documented and spoken communication competencies.
• Task juggling skill and perform in high-stress situations.
• Technology-savvy (cozy using resources like Google Sheets, WhatsApp, basic CRMs).
• Must be on time, initiative-driven, and meticulous.
• Accessibility to operate Monday–Saturday.

Our offerings

• Attractive remuneration​.
• A agile and dynamic work environment.
• Avenue to grow in a purpose-led logistics new venture.
• Development and development avenues.
• Effectiveness-based rewards.
• Routine team assist, guidance, and learning culture.