Sales Processes Officer at Moniepoint Incorporated in Port Harcourt - Rivers

Position Objective

The Problem solving Officer is in charge of conceptualizing client connections that advance retention and commitment, ultimately optimizing client lifetime value and reducing churn.  The problem solving officer is the first port of call for clients and should be the internal support for the client operating with the various teams to guarantee prompt solution of client concerns and offer suggestions on how the clients' expertise can be further optimized based on evaluation of the problem log or client requests.

Duties

• Cross-Unit-specific Synchronization: Serve as a primary point of reach out between the business development team (State Planners and Regional Managers) and all concerns solution teams  (Channels, Sales, KYC, Chargeback, Recovery, and Fraud) to settle concerns and verify that every status reports and follow-ups are expressed professionally.
• Track and Track Concerns: Routinely track incoming concerns from Zendesk and make sure that each ticket is being actively performed on by the Problem solving Team.
• Client engagement on Launch Tickets: Proactively check in on all launch tickets to guarantee that they are settled inside the specified time frames.
• Documentation Advancement: Offer frequent updates to the clients and participants on the status of concerns, highlighting any bottlenecks or setbacks.
• Report to higher support tier Unresolved Concerns: Recognize concerns that are not progressing as anticipated and report to higher support tier them to higher management for further action.
• Risk Risk reduction: Execute client engagement standardized processes that reduce the risk of errors, violation, and client dissatisfaction.
• Response Collection: Collect client response to recognize zones for advancement in service dispatch.
• Data management: Make sure that all records of client engagement initiatives and transaction assessments are preserved and easily reachable for future letter of recommendation.
• Process Optimization: Recognize and suggest enhancements to client engagement methods to improve effectiveness, reduce errors, and enhance client fulfillment

Credentials

• Bsc in any relevant field
• 1-2 years of client-facing expertise at a financial institution or a high-growth software development organisation.
• Possess a good comprehension of card disputes ( Banking expertise or other associated fields)
• Capability to operate in a dynamic, entrepreneurial, outcomes-oriented culture.
• Capability to think logically to solve client challenges
• Client Empathy
• Listening and verbal abilities
• Service-oriented mentality
• Capability to grasp basic technical notions.

What we can proposal you

Culture -We put our people first and prioritize the well-being of every collaborator. We’ve built a organisation where all opinions carry weight and where all voices are heard. We value and respect each other and always observe out for one another. Above all, we are human. Learning - We possess a professional growth-attentive environment with an emphasis on information exchange, development, and consistent internal technical talks.