Telecom Support engineer at Careers Verified Limited in Lagos Island, Lagos

Overview

The Telecom Support engineer will offer IT assistance to clients, diagnosing issues concerns with wireless and Technology infrastructure goods. This position includes addressing technical challenges through phone, email, remote entry, or in-field visits, and may comprise of duty like initiating, consolidation, running test, and diagnosing issues, Documenting support center tickets/outcomes, and preserve defective device stock list for shop, Execute diagnostics, diagnosing issues, repairs and upgrade on all entry devices.

Primary duties

• Diagnosing issues and Assist: Diagnosing and addressing software & hardware concerns connected with telecom goods (e.g., UMTS/LTE RAN, storage initiatives, IT networks).
• Client Engagement: Offering technical support to enterprise clients through phone, email, remote entry, or in-field visits.
• Product Proficiency: Preserving a strong insight of goods and solutions, which includes their functionalities, settings, and diagnosing issues standardized processes.
• Recordkeeping and Status updates: Producing and preserving system manuals, which includes initiative execution documents and documentation on problem solving.
• Development and Information exchange: Offering technical development to clients and associates, and supporting to the development of development materials.
• Escalation Management: Recognizing and escalating sophisticated concerns to higher-level technical groups or expert assist groups.
• Project Assist: Helping with the execution, consolidation, and running test of goods in client environments.

Education & Qualifications

• A Bsc in Telecommunications, Computer Science, or a relevant field is often necessary.
• Credentials: Higher national diploma / Graduate / Post Graduate in Electrical/Electronics/Computer/Information exchange/Info Technology
• Wanted Expertise: 2 - 3 years in similar profile.
• Skilled in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Diagnosing issues, Computers (OS & Application Level), Logical, Internet and Technology savvy, Client Attentive, Team Player,
• Wanted Traits Related sector Expertise, been on the front end managing clients and team.

Competencies and Credentials:

• Domain expertise: Deep knowledge of telecommunications networks, which includes wireless technical solutions (UMTS/LTE), data information exchange, and Technology infrastructure.
• Issue resolution: Outstanding logical and analytical abilities to diagnose and settle system problems.
• Verbal abilities: Robust verbal and professional writing competencies to productively interact with clients and teammates.
• Client Concentration: A dedication to offering outstanding client support and making sure client fulfillment.
• Collaboration: Capability to operate productively in a collaborative environment and work alongside other engineers and specialists.