Top level Officer, Customer interaction at EHA Clinics in Maiduguri, Borno

Purpose Goal

The Customer Relations department is on a purpose to integrate the principle of total quality to assist clients and associates find the right solutions or goods that meet their needs; ensure they are well served, possess a great expertise and exceed their requirements for a uninterrupted patronage. The Top level Officer, Customer interaction will help the Customer Relations Department in producing and conceptualizing long-term connections with clients that will ensure retention, commitment and produce income. The Top level Officer Customer interaction will be necessary to guarantee client switches and retention. Top level Officer Customer interaction  should be an outstanding speaker who is capable to grasp client needs and decide ways to fulfil them. The objective of the Top level Officer Customer interaction will be to assist the clinic ensure protection of our income and grow the number of our clients and retain them.

Inform Relation:

• Partnering with internal teams to meet client expectations Making sure service dispatch meets accepted performance threshold agreements and diagnosing and optimizing service dispatch Optimizing client lifecycle and optimizing performance through tech
• Work alongside internal teams (e.g. sales, engineers, top level management) to handle clients’ needs.
• Collaborate with the Customer Relations Manager, on optimizing client lifecycle.
• Collecting customer response and serving as a point of reach out for service issues Constantly looking for ways to enhance transformation, methods, and initiatives
• Fulfill the role of point of reach out for service issues and report to higher support tier service issues and/or response to the applicable departments promptly.

Targeted Expert Expertise

• At least Bachelor`s Academic qualification in Promotion, Business Management, or relevant field.
• At least 1 year of proven post service-associated expertise as a Business Development Executive, Promotion Executive, Customer experience Officer or Customer support Officer.
• Expertise in the healthcare industry or pharmaceutical allocation industry will be a robust advantage.
• Established history of meeting and exceeding targets.
• Profile in client support, business promotion & sales.
• Finalization of mandatory National Youth Service Corps (NYSC) or exemption.

Key Competencies and Traits:

• Hold Computer literacy
• Clear articulation and Client support
• Caring, Compassionate, Devoted and Specialist
• Operating Under Pressure
• Humane, Empathetic and Helpful Bedside Manner
• Executive guidance and Collaboration
• Issue resolution and Plan
• Schedule control and Company
• Meticulousness.