Front desk Executive at SRS Collection in Victoria Island, Lagos

Position Overview

We are looking for a polished and personable Front desk Executive to be the face of our hotel. This position includes welcoming guests, coordinating check-ins and check-outs, managing questions, and making sure smooth front office processes to supply an exceptional visitor expertise.

Primary duties

• Welcome and receive visitors with competence and warmth.
• Execute arrival processing and departure processing standardized processes precisely and productively.
• Address visitor questions, requests, and service issues promptly and competently.
• Oversee booking arrangements, guest accommodation tasks, and visitor preferences in the PMS system.
• Organize with room maintenance services and other departments to meet visitor requirements.
• Manage invoicing, payments, and offer thorough information about hotel solutions.
• Preserve lobby cleanliness and ambiance, making sure visitor comfort.
• Help with hospitality attendant solutions which includes directions, transportation, and local strategic guidance.
• Ensure guard standardized processes are followed during visitor arrival processing/out and throughout changes.
• Preserve routine documentation, visitor response, and change handovers.

Qualifications

• OND / Higher national diploma / Bsc in hotel management, Business Management, or relevant field.
• 1–3 years’ expertise in front desk or customer service experience in a hospitality setting.
• Competence in hotel management software (e.g., Opera, Protel, Cloudbeds, etc.).
• Outstanding verbal and professional writing competencies.
• Well-groomed, specialist appearance, and positive mindset.
• Robust client support and analytical abilities.
• Capability to operate adaptable changes, weekends, and holidays.