Brokers Sales officer at The Concept Group (2 Openings) in Nigeria

Position Overview

• The Brokers Sales officer uses the client support and promotion processes to build customer interest through the sales funnel, from the addition of directs on the portal down through buy (and repeat buys).
• Brokers use various methods to reach customers, which includes email, phone, social platforms, direct mail, and even the old-fashioned door-to-door tactic.
• Brokers’ sales senior leaders oversee, assist, and liaise with customers to guarantee all directs are productively handled and their financial record are successfully consummated.
• They are anticipated to check in solely with all directs transferred to them, work on all the stages following the set regulatory framework and standardized processes, and verify that every financial record are successfully consummated.
• They convey all concerns encountered during processing stage and feedbacks from customer to the Chief Brokers administrator for swift solution.

Duties

• Purchase and retention of brokers and customers through offline promotion
• Aggressively checking in with all directs referred by brokers and making sure successful closure of fall directs
• Manages B2B and B2C directs allocated, following all set standardized processes and making sure the transaction is successfully consummated.
• Manage customer’s questions through phone calls,emails, live chats, and social platforms channels.
• Settle customer concerns or challenges by elucidating the grievance, assessing the cause of the issue, and selecting and clarifying the best initiative to solve the issue. accelerating correction or modification; checking in to guarantee solution.
• Purchase of brokers through referral methods from both current and possibility customers.
• Productively cross-market Rosabon’s goods to current and possibility customers when the need arises.
• Procurement for most effective directs can refer clients to do business with us.
• Recognize and evaluate customers needs. to attain fulfillment
• Coordinating, assisting, and sharing information customers fulfillment levels with regard to Rosabon Financial Solutions Brokers Goods
• Engage customers at the beginning of their subscription; ensure successful take-up and management of fall incidents throughout their transaction stage, from which there might be a risk of dissatisfaction.
• Convey thorough documentation on clientsrequests and response to assist strategic and management decisions.
• Sending status and overview documentation of the broker's administrator for modify on the broker' sportalonaweeklybasis
• Any other assignment as allocated by the direct supervisor

Qualifications

Bachelor's degree in Promotion or any relevant field of study. Previous expertise workingin similar position

Competencies/Skills:

• Clear articulation competencies
• Good bargain/Sales competencies
• Core Skills in application of Microsoft Resources
• Great Interpersonal and Connection competencies.