Customer support Executive at Grandville Medical & Laser Clinic in Lekki, Lagos

About the Position

We are looking for a initiative-driven and service-oriented Customer support Officer to join our team. The preferred candidate will be in charge of offering outstanding customer support, making sure customer satisfaction, and preserving robust customer connections.

Primary duties

• Act as the first point of reach out for customers, managing questions and requests promptly and competently.
• Build and preserve positive connections with customers to improve client retention.
• Oversee customer service issues and offer suitable initiatives without delay.
• Organize with internal departments to guarantee smooth service dispatch.
• Offer customers with precise information about goods and solutions.
• Keep records of customer engagements, financial record, and response.
• Check in on customer concerns to guarantee solution and fulfillment.
• Support to the accomplishment of customer support targets and targets.

Qualifications

• Bsc in Business Management, Promotion, or relevant field.
• At least 1–2 years’ expertise in customer support, client care, or a similar position.
• Clear expression and people skills.
• Task juggling skill and manage pressure productively.
• Issue resolution and dispute settlement competencies.
• Competence in MS Workspace resources.

Our offerings

• Attractive remuneration and perks.
• Avenue for advancement and development.
• A helpful and specialist work environment.