ITSM Deploying Engineer at Tek Experts in Victoria Island, Lagos

Job Description

Deploy, set up, and execute basic customization of ITSM channels (e.g., ServiceNow, Jira Service Management).
Assist the setup of core ITSM modules like System issue, Issue, Adjustment, and Request Management.
Preserve and modify the Service Catalog and Information repository.
Help in documenting ongoing and future-state IT methods, making sure visual precision and precision.
Organize and migrate data connected with ITSM operational base deployments.
Support to the formation of documentation on ITSM key indicators under direction.
Diagnose issues minor concerns connected with the ITSM operational base and its integrations.
Execute standard procedure servicing & maintenance duty for the ITSM system.
Work alongside IT teams (Service Desk, Processes, Development) to comprehend methods and assist needs.
Actively learn ITIL industry standards, ITSM operational base capabilities, and process automatic control methods.
Engage in team sessions and expertise-exchanging sessions.

0 –4 years of expertise in IT systems support, entry-level operational structures management, or similar technical position.
Interest in financial technology and banking, with a growth mindset IT service dispatch.
Understanding with ITSM resources (e.g., ServiceNow, Jira Service Management) through academic projects, internships, or personal exploration will be an added advantage.
Expertise in System issue, Issue, Adjustment, Request, and Setup Management methods.
Expertise with Service Catalog and Information repository setup.
Capability to record IT methods and assist data migration initiatives.
Basic diagnosing issues and ITSM operational base servicing & maintenance competencies.
Robust partnership competencies and capability to operate with cross-operational teams.
Understanding with ITIL industry standards and basic status updates/indicators tracking.