Software support analyst at Shell Petroleum Development Company (SPDC) in Lagos
Organization:
- Shell Petroleum Development Company (SPDC)
Job Location:
- Lagos
Employment Type:
- Full time
Date Posted:
Job Description
Role summary
- The concentration of the Software support analyst is to guarantee the smooth process, servicing & maintenance, and ongoing development of business-critical applications.
- This position includes offering IT assistance, addressing application-associated concerns, and partnering with participants to improve system effectiveness and UX.
- The evaluator will also support to system upgrades, recordkeeping, and user development across SCiN.
What you’ll be doing
- Offer daily assist for business applications, making sure on-time settlement of incidents and service requests.
- Track application effectiveness and proactively recognize zones for advancement or possibility concerns.
- Work alongside business users to comprehend operational qualifications and convert them into technical initiatives or upgrades.
- Collaborate with development and structure teams to diagnose issues and settle application concerns.
- Preserve application recordkeeping which includes setup, assist standardized processes, and known concerns.
- Assist application upgrades, patching, and running test initiatives.
- Guarantee adherence with Shell’s Information security and information accuracy guidelines.
- Coordinate user development and orientation for new or current applications.
- Engage in Nimble ceremonies and support to ongoing development programs inside the assist operation.
What you bring
- Bsc in Computer Science, Engineering, or a relevant field
- At least 5 years of expertise in application assist or IT processes.
- Deep knowledge of ITIL methods and service management industry standards.
- Expertise assisting enterprise applications (e.g., Power Operational base, SharePoint, Primavera, PI would be added advantage).
- Competence in diagnosing issues, root cause evaluation, and system issue management.
- Understanding with scripting or automatic control resources (e.g., PowerShell, Python) will be an added advantage.
- Clear articulation and people skills for participant relation.
- Capability to operate independently and jointly in a dynamic environment.
- Robust recordkeeping and critical thinking.
- Expertise in Nimble and Development-operations environments is a plus.
Application Due Date
- Monday 6th Oct, 2025
Steps To Apply
Suitable applicants should: Click here to submit application online