Operational base Assist Internship at Max Drive in Ikeja, Lagos

Explanation

We are seeking a initiative-driven and meticulous Operational base Service officer. The position concentrates on making sure the smooth process, supervising, and assist of our tech channels. You will act as the first point of reach out for operational base-associated concerns, assisting internal teams, external associates, and clients to guarantee most effective operational base effectiveness and UX.

Duties What You’ll Do:

• Track operational base effectiveness and system health on a routine basis.
• Offer first and second-level assist for operational base-associated concerns.
• Address user questions, diagnose issues errors, and report to higher support tier sophisticated concerns to the technical team.
• Record, track, and settle incidents using ticketing operational structures.
• Work alongside engineering, product, and IT teams to settle recurring concerns.
• Help in running test operational base status reports, upgrades, and bug fixes before deploying.
• Organize and preserve information repository articles and user advisors.
• Assist orientation of new users onto the operational base.
• Guarantee adherence with operational base rules, SLAs, and guard guidelines.

Perks

• Attractive pay & perks
• Premium Health coverage cover
• Regular Professional growth