Key Account support manager at Paga Nigeria in Yaba, Lagos
Organization:
- Paga Nigeria
Job Location:
- Yaba, Lagos
Employment Type:
- Full time
Date Posted:
Job Description
About the Position
- The Account support manager will be in charge of bringing onboard high net worth sellers, merchants, and SME businesses on Doroki and pushing initiatives to supply on set targets.
- The main objective is to obtain new small and medium scale Merchants/Sellers/Businesses and oversee connections with current ones.
- To be successful you will need to be cozy expenditure significant time in the site with merchants and businesses and operating with them to exceed set targets.
- You must be someone with a robust capability to shape and work jointly cross-departmentally.
Duties
- Accomplish business-related targets - the account support manager possesses the ownership of delivering the entire business-related targets set for the territory of coverage. The targets comprise of but are not limited to active merchant hiring process, merchant retention and income.
- Proactively obtain new FMCG merchants and deepen current connections, by building a healthy pipeline of potential opportunities using authorized sales CRM resources.
- Formulate a reliable and trusting connection between key key businesses and the organization
- Consistent virtual sessions with small and medium scale businesses or sales visits to show and show Doroki product offerings.
- Formulate retail visibility strategies for Doroki in partnership with SME merchants’ management; and check in to attain prompt & efficient execution.
- Addressing key customer concerns and service issues
- Strategic organizing to enhance customer outcomes
- Discussing terms agreements with the customer and establishing a timeline of effectiveness
- Expand connections and bringing in new customers
- Oversee merchants’ requirements, follow organisation rules, standardized processes & regulates, and guarantee adherence with regulations & rules
- Evaluate & track merchant processes and channel practices to be capable to make strategic guidance on business and service upgrades
- Collaborate with assist teams to guarantee that SME businesses get adequate assist and proper information exchange to lead fulfillment and usage
- Carry out consistent spot checks on merchant initiatives and provide input with the team
- Recognize emerging markets and market changes while being fully conscious of new goods and contest status
- Interpret data using accessible resources/dashboard
- Comprehend, utilise, and assist the service architecture produced for the assist of Key Doroki merchants
- Offer prompt status reports or collect market intelligence on Doroki service effectiveness and performance and channel concerns and matters to the suitable unit
- Aviator new solutions programs for key Doroki merchants and offer input for upgrades
- Recognizes service upgrades/service enhancements, record them and discuss them with the direct supervisor
- Carry out periodic surveys on merchants for service excellence
- Use practices to participate proactively, and assist key merchant business by introducing novel approaches to enhance channels.
- Creates and documentation routine/ on a weekly basis key merchant Effectiveness to the direct supervisor
- Collaborate with the promotion team and direct supervisor, to guarantee proper brand identity assist is fulfilled to key merchants on time.
Qualifications
- Bsc from an accredited tertiary institution or college
- A minimum of 5 years’ related experience in B2B sales
- Issue resolution competencies
- Previous expertise operating in the FMCG or Service industry
- Must be capable to operate in a high-velocity, strong results environment
- Must be capable to formulate and convey attractive landscape evaluation
- Skilled in the use of sales CRM resources
- Robust logical and analytical abilities
- Offer outstanding client support.
Essential skills:
- Effective guidance
- Robust interpersonal/verbal abilities
- Takes plan and ownership
- Organisation and Client proficiency
- Proficient negotiator
- Value based closing sales
- Robust capability to motivate, shape and guidance people
- Robust organizing and planning abilities
- Meticulousness
- Capability to juggle duties and oversee contesting key focuses
- Good judgement and strategic judgment capability
- Clear articulation competencies – verbal, non-verbal and documented
- Strategic thinking competencies
- Issue resolution competencies.
Application Due Date
- Friday 3rd Oct, 2025
Steps To Apply
Suitable applicants should: Click here to submit application online