Evaluator - Service Consolidation, Client Relations and Expertise at MTN Nigeria in Ikoyi, Lagos

Purpose

Formulate and oversee industry standard guidelines and transformation plan dispatch to address within and outside the organization drivers, difficulty current practice and recognize new and better ways of operating in order to accelerate the in-store space towards delivering its strategic results, whilst preserving balance between sales, service and adherence and rising quality and client fulfillment.

Explanation

• Mining of data from Power BI resources for evaluation. 
• Offer statistics and evaluation to assist the business organizing process under leadership. 
• Ensure production of applicable documentation (routine, on a weekly basis, and every month across all in-store channels for management strategic judgment purposes.
• Audit and evaluate of data to guarantee information accuracy and compliance to data administration rules.
• Offer intelligence to assist business organizing.
• Establish logistics of dispatch plans, track/oversee advancement and reach out customers, vendors, and suppliers to settle challenges.
• Preserve corporate identity alignment in rendering sales and solutions in service centre environment. 
• Work alongside applicable departments’ e.g.  Promotion in deploying promos. 
• Evaluate and documentation client affecting practices, Which includes Attractive Intelligence to mentor management decisions.
• Co-ordinate record vetting initiatives and ensure the thoroughness and precision of all documents and information.
• Ensure production of applicable documentation for management purposes. 
• Formulate key account management tactics in line with the company’s value proposition.
• Engage in conceptualizing and optimizing project coordination ability, guidelines, methods, methods that will boost results and effectiveness of the unit.
• Produce, preserve, and supply premium quality process recordkeeping and process re-engineering.
• Ensure proper design, execution, and accessibility of IT assistance for user operational structures within allocated division/ department.
• Co-ordinate initiatives of Franchise outlets as regards service dispatch and ensure most effective inventory levels and sales in the outlets.
• Offer input on buyer usage and perceptions of MTNN product and solutions for product assessment & business development. 
• Supervise technical initiatives and connected managerial obligations in the franchise outlets.  
• Co-ordinate record vetting activates and ensure the thoroughness and precision of all documents and information.
• Formulate captivating business case, challenge description and project charter for management deliberation and execution across MTN Walk-in touch points.
• Evaluation and Status updates of Fortnightly regional effectiveness using Power BI resources for management strategic judgment.
• Evaluation and calculation of fee due to all franchise outlets pan Nigeria.
• Evaluate and documentation client-affecting practices, Which includes Attractive Intelligence, data mining using clients conductual and spend patterns. 
• Preserve corporate identity alignment in rendering sales and solutions in service Centre environment.

Qualifications Education:

First academic qualification in any related discipline Fluent in English

Expertise:

• 3 - 7 years’ expertise which comprises:
• Expertise operating in a medium-sized company 
• Expertise in Adjustment Management
• Expertise in Business organizing and evaluation 
• Expertise in Project coordination
• Skilled use of MS Workspace Suite – Excel, PowerPoint