Key Account support manager at FPG Technologies and Solutions Limited in Lagos

Role summary

The Key Account support manager will be in charge of building and preserving robust customer connections, pushing income increase, and making sure client fulfillment by presenting tailored tech initiatives to meet customer needs. The position includes coordinating key accounts, recognizing avenues for revenue optimization/cross-closing sales, and making sure smooth provision of services.

Primary duties

• Formulate and preserve robust, long-term connections with key customers.
• Serve as the primary point of reach out for allocated key accounts, making sure exceptional client support.
• Comprehend customers’ business needs, market trends, and hurdles to offer strategic initiatives.
• Recognize avenues for revenue optimization, cross-closing sales, and new business development.
• Formulate account plans and sales strategies to meet income targets and organisation targets.
• Work alongside internal teams (technical, processes, and cross-functional teams) to supply service-oriented initiatives.
• Track account effectiveness, track KPIs, and organize consistent documentation on account health and income effectiveness.
• Oversee deal discussions, pricing, and renewals to optimize returns.
• Carry out consistent account assessments and business sessions with customers to guarantee fulfillment and retention.
• Stay informed with market trends, rival initiatives, and emerging technical solutions to role FPG as a reliable collaborator.

Credentials and Expertise

• Bsc in Business Management, Promotion, IT, or associated fields (Master of business administration is a plus).
• 4–6 years of expertise as a Key Account support manager, Commercial manager, or similar position in IT initiatives or tech industries.
• Established history of meeting or exceeding revenue goals.
• Deep knowledge of Technology infrastructure, cybersecurity, and enterprise initiatives.
• Outstanding bargain, information exchange, and public speaking.
• Solid connection-building and issue resolution abilities.
• Competence in CRM resources and Ms office tools.

Key Competencies and Skills:

• Strategic thinking and business strategic insight.
• Client-focused approach and initiative-driven mentality.
• Capability to oversee various accounts and projects at the same time.
• Robust logical and status updates competencies.
• Team player with the capability to work alongside cross-functional units.

Our offerings

• Attractive remuneration and effectiveness-based rewards.
• Avenue to operate with a agile and creative team.
• Advancement and development avenues.
• Exposure to state-of-the-art system initiatives.
• Fee and effectiveness rewards.
• Friendly, pleasant, and innovative operating environment
• Pension
• Depart stipend
• Healthcare coverage which includes family
• Career advancement Avenues and others.