Information Operational structures Technical support engineer at Fort Knox Outsourcing in Abia

Job Description

Offer epic-level assist to final users on a range of IT desktop and IT business-associated concerns.
Recognize, analysis, and settle technical challenges.
Address telephone calls, emails, and requests for IT assistance.
Record, track, and track challenges to guarantee a on-time settlement.
Collaborate with relevant ticketing or work tracking operational structures (System issue Management Operational structures.
Oversee ticket requests and check in with users.
Receives and works escalated concerns from other desktop employees and/or the manager.
Install and preserve Windows and Mac operating operational structures (OS).
Diagnose issues various types of PC, laptop, or tablet software & hardware.
Stock tracking when receiving and shipping hardware in-field.
On-call assist for when vendors need on-site entry.
On-call assist for concerns that arise outside normal business hours

Suitable applicants should send their Resume to: recruitment@fortknoxoutsourcing.com using the Position name as the subject of the mail.