Client support / Shipping Manager at Dangote Industries Limited in DIL HQ-Lagos

Job Description

The Client support/Shipping Manager make sure that shipping processes at the Refinery run smoothly, supporting to prompt and cost-efficient movement of refined goods, thereby assisting DPRP's process effectiveness.
In addition, the Client support Manager will be accountable for managing and coordinating the client support operation.
This position comprises making sure client fulfillment, managing client questions, fixing problems, and preserving solid connections with customers.

Oversee and head the client support team to guarantee high levels of service dispatch.
Formulate and execute client support rules, standardized processes, and guidelines.
Manage client questions and service issues in a specialist and efficient timeframe.
Organize with other departments to guarantee smooth service and information exchange.
Track and evaluate client support indicators to recognize zones for advancement.
Educate and train client support employees to preserve strong results and inspiration.
Preserve precise records of client engagements and financial record.
Handle and settle any concerns connected with shipping setbacks, compensation, or discrepancies.

Bsc in Maritime Studies, Logistics, Stock Chain Management, or a relevant field.
At least 7 years of expertise in shipping processes /client support or a similar position inside the Petroleum/Maritime industry.
Solid understanding of vessel clearance methods, maritime rules, and harbor operations.
Outstanding corporate, information exchange, and analytical abilities.
Competence in shipping software and logistics management and/or client support software and resources.
Capability to operate under pressure in a dynamic environment.
Effective guidance and team leadership abilities.
Clear articulation and people skills.
Capability to manage high-pressure conditions and settle clashes productively.
Robust logical and issue resolution abilities.
Expertise in the petroleum sector industry and its client support qualifications.