Account support manager at Avario Digitals in Ogba, Lagos
Organization:
- Avario Digitals
Job Location:
- Ogba, Lagos
Employment Type:
- Full time
Date Posted:
Job Description
Role summary
- You are not just an Account support manager; you are a alliance member to our customers.
- Your primary purpose is to guarantee customer delight, top to long-term retention and strategic account growth.
- You will be the bridge between our customers and our internal brand officer, technical and innovative teams.
Primary duties
- Serve as the primary strategic reach out and connection owner for a project sample of key customers.
- Formulate a strong insight of customer business targets and convert them into implementable plans for our team.
- Oversee delivery schedules, financial plans, and outputs to guarantee error-free implementation.
- Proactively recognize avenues to upsell and cross-sell our solutions (e.g., SEO for a new website).
- Advocate the customer’s voice inside the agency while protecting the team from unstructured response.
- Head every quarter business assessments (QBRs) to show ROI and strategic value.
- Oversee agreement renewals and talks for your accounts.
Qualifications & Competencies
- At least 2 years of expertise in a customer-facing position (Account Management, Customer support, Project coordination) in a digital agency or relevant field.
- Established history of maintaining customers and growing accounts through upsells.
- Deep knowledge of digital promotion, web development, and SEO notions.
- Exceptional information exchange, visual communication, and bargaining ability.
- A initiative-driven, initiatives-oriented mentality with the capability to oversee difficult conversations.
- Highly structured with outstanding project coordination abilities.
Our offerings
- Remuneration: Attractive remuneration
- Effectiveness-based incentive
- Health Coverage & Pension payment.
- Hybrid operating model. 3 days In-field / 2 days Remote
- A vibrant, helpful, and cooperative collaborative environment.
- Uninterrupted learning and career advancement avenues.
Application Due Date
- Sunday 12th Oct, 2025
Steps To Apply
Suitable applicants should a Cover letter clarifying why they are the ideal applicant to oversee and grow our most precious customer connections to: careers@avariodigitals.com using "Application for Account support manager" as the subject of the mail.