Enterprise Account support manager at a Leading Pan-African IT Solutions Provider - Premium Human Resource Solution in Lekki, Lagos

Position Overview

The Enterprise Account support manager will be in charge of obtaining, coordinating, and growing high-value enterprise accounts across various industries. You will recognize customer needs, formulate tailored IT initiative proposals, and close agreements that generate income growth. This position needs a advisory sales approach, robust sector awareness, and the capability to operate with C-level decision-makers.

Primary duties

• Serves as the head point of reach out for all allocated accounts
• Build and preserve robust, long-lasting customer connections across various departments.
• Bargain agreements and close agreements to optimize profits
• Formulate trusted consultant connections with key accounts, client participants and executive sponsors
• Ensure the prompt and on-time completion of our initiatives according to clients’ needs and targets
• Transparently convey the advancement of every month/every quarter programs to within and outside the organization participants
• Formulate new businesses with new/current customers and/or recognize zones of advancement to meet sales quotas
• Projection and track key account indicators (e.g. every quarter sales outcomes and yearly projections)
• Organize documentation on account status/plans
• Help with difficult customer requests or problem escalations as needed
• Keep records & indicators of clients’ financial record
• Formulate clear articulation ability
• Comprehends clients’ pain point

Key Effectiveness Indicators

• Comprehend clients’ organogram and be visible within chiefs’ directorates & corridors (CTO, CIO, CDO, CFO & CISO)
• Align different users (clients) to different BU directs (VP)
• Sustains routine clients’ visitations.
• Arrange strategic workshops (Initiative/Account Concentration)
• Speak to different participants within an account, at least 20 people per account.
• Possess deep understanding of procurement process, decision chain, payment cycle, exco members, and board sitting.
• Constantly arrange sessions for BU directs
• Possess expertise of avenue process flow as stated below.

Role expectations

• Bsc in Business, Promotion, Computer Science, Information Tech, or relevant field.
• 4–7 years of proven enterprise sales expertise in IT initiatives, cloud solutions, software, or associated tech goods.
• Exhibited capability to meet or exceed multi-million-naira revenue goals.
• Clear articulation, visual communication, and bargaining ability.
• Deep knowledge of enterprise IT initiatives which includes:
• Cloud & Information infrastructure initiatives
• Cybersecurity
• Enterprise Software & Applications
• IT Handled Solutions
• Relationship building & Structure
• Capability to operate independently and oversee various accounts/projects at the same time.